Suppose you say, “I’m <angry, sad, disappointed, anxious, irate,….> because of X <my neighbor’s behavior, my father’s letter, my mother’s language to me last night, my husband’s antics….>.” As an example, “I”m sad because my brother ignored my birthday this year.” Now, suppose your respondent immediately launches into an ‘explanation’ of, or ‘apologia’ for, X: your brother didn’t really ignore your birthday, it’s just that he was traveling and didn’t have WiFi, and so wasn’t able to call you on the day. Or something like that. This response by your interlocutor attempts to fit the actions or events that have caused you some measure of emotional pain into some causal arrangement that makes your acquaintances’ behavior more explicable; it makes the case that the action was not personally directed, that it was not malevolent, and so on. Your interlocutors are attempting to defuse and remove the sting of the hurt; they are attempting a therapeutic maneuver, devising a narrative that will allow you–as if in the clinic–to tell a story that ‘works better’ for you.
This, more often than not, turns out to be a mistake; such ‘explanations’ and attempts to ‘mitigate’ the hurt, the anger, the pain, simply do not work; you remain as angry, perplexed, or irate as before; indeed, these emotions might have been exacerbated, and you might have an entirely new conflict, one with your interlocutor, on your hands. The problem, of course, is that the original statement has been misinterpreted; it is a confusion to think these kinds of statements are attempts to assign causal blame; rather, they are reports of feelings. When the person we are talking to starts to address the causal relationship they think they have detected, they have moved on past the original emotions that actually prompted the report. Contextualizing the reported emotion so that it fits into a wider nexus of actions and reactions and emotions is a worthwhile task; it may indeed make the sufferer feel they are not being persecuted, that they are not alone, and so on. But this sort of amelioration is best carried out after an acknowledgment of the feelings at play. These sorts of reports are calls for help; they report discomfort; they seek relief. But like any good healer, we must first make note of the symptom reported and only then attempt a diagnosis. To begin by offering apologia is a surefire method of negating and dismissing the initial report, which seeks, first and foremost, a hearing.
This kind of interaction is exceedingly common; I have participated in many myself, both as offender and victim. It is often reported as the kind of conversational play between men and women that sets the two genders apart distinctively i.e., men jump to ‘solving the problem presented’ while women ‘process the emotions reported’ (though I think gender lines cannot be so clearly drawn here; there are exceptions aplenty on both sides.) It derails more conversations than might be imagined; and it only needs the simplest of conversational maneuvers, an acknowledgment that we have been listening, to ameliorate it.